For ages 21+

Our commitment to responsible gaming at fuji 9

Gaming is for entertainment — not a guaranteed way to earn money. fuji 9 believes that playing within the right limits keeps every player's life healthy and balanced.

For ages 21 and above only

Our commitment to creating a safe environment for gaming

fuji 9 always wants its users to play in a controlled, aware, and enjoyable way. Every account registered on our platform must belong to someone who is at least 21 years old.

Online betting and casino gaming is a form of entertainment — it is not a regular source of income for your family or a tool to pay off debt. Every user should keep this reality in mind before playing on the fuji 9 platform. If gaming has a negative impact on daily life in any way, we have specific tools and support available to help you deal with it.

Under our Terms and Conditions, every user must stay aware of their gaming habits, spending limits, and the amount of time they spend playing. fuji 9 is committed to responsible gaming in all circumstances and makes no compromises on this.

Whether it is sports betting or live casino — set a fixed budget before taking part in any section and staying within that limit is the sensible choice. Our Privacy Policy explains how we keep your account information secure and monitor unusual activity.

Tools to keep yourself in control

Set a Deposit Limit

Set the maximum amount you want to deposit per day, per week, or per month. Once a limit is set, it cannot be increased before the specified time — it can be lowered immediately.

Session Time Limit

Set a limit on how long you play in one sitting. When the set time is up, the platform will automatically alert you and can end the session if you choose.

Self-Exclusion

If you want to take a break for a while, close your account for a set period — from 7 days up to permanently. Account recovery is not possible during this period.

Set a Loss Limit

Betting will automatically stop once you have lost beyond a set amount. This limit can be set separately on a daily, weekly, or monthly basis.

Set a Bet Limit

Set a limit on the amount of a single bet at any one time, so you do not take on excessive risk on impulse. Playing for longer with smaller bets is the smarter approach.

Take a Break (Cool-Off)

Pause all betting activity temporarily for a few hours or a few days. This tool is not permanent, so you can return when you feel ready.

To activate these tools or to find out more, contact our 24/7 live chat support. More information is also available in our FAQ section — View Frequently Asked Questions (FAQ).

How to recognise warning signs of a problem

If any of the following signs appear in yourself, stop and seek help.

You feel a strong urge to keep coming back after losing — thinking "I'll win this time" and you cannot get out of that mindset.
You are spending more time gaming while neglecting family, friends, or work responsibilities, or you are being dishonest about your gaming.
You are spending money on betting that is meant for rent, your child's education, or everyday needs.
You are placing progressively larger bets to recover losses or to maintain the level of excitement you feel.
When you cannot play, you feel restless, irritable, or frustrated, and this is affecting your mood and sleep.
You are taking loans to play, or placing more bets to pay off debt — and breaking out of this cycle feels difficult.

A set of questions to check yourself

Ask yourself the questions below. If most of your answers are "yes", it is time to seek help.

1
In the past month, has there been a time when you placed more bets feeling upset after a loss?
2
Have you hidden the amount you play or the money you have lost from family or people close to you?
3
Have you given priority to spending time on online gaming over work, studies, or family activities?
4
Have you used or thought about using money set aside for essential expenses on betting?
5
Have you reacted with anger or defensiveness when someone suggested you seek help?

This questionnaire is not medical advice. If you have concerns, speak with a professional counsellor or contact fuji 9's 24/7 support.

Where to get help

fuji 9 Live Chat

Support is available 24 hours a day, 7 days a week in Bengali and English. Contact live chat directly for self-exclusion, setting limits, or closing your account.

Email Support

Write to us by email for important account-related requests or detailed communication about responsible gaming. The team responds in both Bengali and English.

Family and Close Ones

Talk openly with a family member or trusted friend about your gaming habits. Support from the right people can often work faster than professional help.

Professional Counsellor

Visit a mental health specialist or behavioural counsellor. Addiction-related problems are treatable — seeking help is not a sign of weakness.

fuji 9's commitments and accountability

fuji 9 is not just a gaming platform — it works to create an environment for responsible gaming. We believe ensuring the wellbeing of players is our ethical responsibility. Our team remains alert to that at all times.

Our About Us page describes in detail how fuji 9 operates as a safe and transparent platform. Our key commitments are listed below:

Registration for those under 21 is strictly prohibited — the age verification process is completed at the time of opening an account.
Our team automatically sends alerts in cases of unusual betting patterns or excessive losses.
Any user can request to close their account at any time without being asked any questions.
Requests to lower a deposit limit take effect immediately — a waiting period applies for increasing it.
fuji 9 never runs any advertisement or promotion that encourages users to play more at the cost of their own harm.
Our support team is trained and sensitive in Bengali — they help without judgement.

Questions and answers about responsible gaming

When self-exclusion is activated, logging into your account or taking part in any betting activity is completely blocked for the chosen period. This decision cannot be reversed before the period ends. If you choose permanent self-exclusion, the account can never be recovered. To activate this tool, contact our 24/7 live chat.

Generally no, as account control belongs solely to the registered user. However, if a family member is concerned and contacts support with your consent, our team can assess the situation and help take appropriate steps.

Decreasing a deposit limit takes effect immediately. However, increasing a limit requires a cooling-off period, which helps you avoid decisions made on impulse. Contact live chat for the exact waiting time.

No. The minimum age to participate in any betting or casino activity at fuji 9 is 21. Age is verified at registration, and providing false information may result in the permanent closure of the account.

Go to Account Settings and activate deposit limits, session time, bet limits, or self-exclusion from the responsible gaming section. If you have trouble finding the settings, let our 24/7 live chat support know and the team will assist you directly.

Yes. Betting or gambling addiction is a recognised behavioural condition that can be overcome with the help of a mental health professional. Seeking help early and letting someone close to you know about the situation makes recovery much easier.